Return & Refund Policy

Thank you for shopping at Bit-A-Swissy. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition as received
In the original packaging
Accompanied by proof of purchase (order number or confirmation email)

Items that are damaged, used, or not in original packaging may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Items that have been used, washed, or altered
Gift cards

How to Request a Return

To initiate a return, please contact us at alison@bitaswissy.com with your order number and reason for return. We will respond within 1–3 business days with instructions on how to send your item back.

Please do not send items back without contacting us first.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days
Shipping costs are non-refundable
If you have not received your refund within 10 business days, please check with your bank or card provider before contacting us

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at alison@bitaswissy.com with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original order and place a new order once your refund has been processed.