Return & Refund Policy
Last updated: March 1, 2026
At Bit-A-Swissy, we are committed to providing high-quality dog products and reliable customer service. Your satisfaction is important to us, which is why we offer a 15-day satisfaction guarantee for your peace of mind.
If you are not satisfied with your purchase for any reason, please contact us at:
Our support team is available to assist you.
Order Cancellation Policy
You may request an order cancellation within 2 hours of placing your order, before it has been processed or shipped.
Once an order has been dispatched, cancellations are no longer possible and our return policy will apply.
Return Policy
You have 15 days from the date of delivery to request a return for a potential refund or store credit.
To be eligible for a return:
-
Items must be unused and in original condition
-
Items must be in original packaging
-
Proof of purchase is required
Please contact our customer support team before sending any items back. Returns sent without prior approval may not be accepted.
Refund Policy
Once your return is received and inspected, we will notify you of the approval status.
-
Approved refunds are issued to the original payment method
-
Refund processing may take 10–20 business days, depending on your financial institution
Please note: Processing fees, shipping costs, and taxes (if applicable) are non-refundable. Therefore, refunds may be partial.
Exchange Policy
We offer free exchanges in the form of store credit for size-related issues or defective items.
Please contact our support team to initiate an exchange request.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.
Policy Updates
Bit-A-Swissy reserves the right to update or modify this policy at any time. Customers are responsible for reviewing the latest version before making a purchase.
By purchasing from our store, you agree to this Return & Refund Policy.
